Privacy Policy

At Fabrich, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our e-commerce platform. By using our services, you agree to the practices described in this policy.

1. Information We Collect
We collect information to provide and improve our services to you. This includes:

  • Personal Information: When you create an account, place an order, or subscribe to our newsletter, we may collect your name, email address, phone number, and delivery address.

  • Payment Information: To process your orders, we collect payment details such as your bKash or Nagad account number, or credit/debit card information. Please note that we do not store your full card details; they are securely processed by our third-party payment gateways.

  • Usage Data: We automatically collect information about your interaction with our website, including your IP address, browser type, pages viewed, and the time and date of your visit. This helps us understand how you use our site and how we can improve it.

  • Cookies: We use cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.

     

2. How We Use Your Information
We use the information we collect for the following purposes:

  • Order Fulfillment: To process your orders, deliver products to you, and send you updates about your delivery status.

  • Communication: To send you order confirmations, shipping notifications, and respond to your inquiries. If you opt-in, we will also send you promotional emails about new products and special offers. You can unsubscribe at any time.

  • Personalization: To tailor your shopping experience and show you products and content that may be of interest to you.

  • Improvement: To analyze user behavior and feedback, allowing us to improve our website design, product offerings, and customer service.

  • Security: To protect against fraudulent transactions and ensure the security of our platform.

 

3. Sharing and Disclosure of Information
We do not sell or rent your personal information to third parties. We may share your information with trusted third parties only to the extent necessary to provide our services, including:

  • Delivery Partners: We share your name, address, and phone number with our courier services to ensure your order is delivered successfully.

  • Payment Processors: Your payment information is shared with our secure payment gateways (e.g., bKash, SSLCOMMERZ) to process transactions.

  • Service Providers: We may share data with service providers who help us with website hosting, data analysis, and marketing campaigns. These partners are required to protect your information and are not permitted to use it for any other purpose.

  • Legal Compliance: We may disclose your information if required by law or in response to a valid legal request from a government authority.

     

4. Data Security
We implement a variety of security measures to protect your personal information from unauthorized access, alteration, and disclosure. Our website uses SSL (Secure Sockets Layer) encryption to secure data transmissions. However, please be aware that no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

 

5. Your Rights
You have the right to access, update, or delete your personal information. If you wish to do so, please log in to your account or contact our customer support team. You also have the right to opt-out of receiving marketing communications from us.

6. Changes to this Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.